Welcome to my frequently asked questions page, a growing page of common questions that people ask when viewing my mechanical wall clocks. Please keep those questions coming... Thanks Darren
Do you have a shop where I can see the clocks?
All of my mechanical clocks are made at my home studio where I also have a display/test area. I have several clocks on display that will certainly give you a feel for the quality and detail of the finished clocks. Visits are by appointment only, so please contact me before travelling so I can ensure that I am in.
What guarantee/warranty comes with the clocks?
All clocks come with a 2 year warranty. The warranty is subject to our warranty terms and conditions which cover points such as correct installation of the clock. For full details of the warranty terms and conditions page please click here.
How accurate is the clock?
All clocks are setup and adjusted in my studio during the testing phase of the build. Once finely adjusted after installation the clock will keep good time however it is a wooden clock so may be affected by seasonal changes due to humidity. If your clock starts to run fast or slow simple adjust the speed of the pendulum, no need to panic, this is a very simple process as shown in the User Guide video.
How do I adjust the time?
It's really simple to adjust the time of your clock. Simply rotate the hands one at a time to the desired position. For full details on how to operate and adjust your clock please click here.
How do I wind my clock?
Due to the nature of the wooden clock it does require winding every day. With this in mind I wanted to make the clock as quick and easy to wind up as possible and that's why I used the pull cord winding mechanism as opposed to key winding. Simply pull down on the small handle until the weight rises to the top. I would say it takes seconds to wind the clock up. For full details on how to operate and adjust your clock please click here.
How do I adjust the speed of my clock?
Should you find that your clock is too fast or slow, adjusting is very easy. At the bottom of the pendulum bob there is a black thumb screw and just below is an engraved detail showing arrows with a - and +. If your clock is too slow it needs speeding up, so turn the thumb screw half a turn towards the + sign. If your clock is too fast it needs slowing down, so turn the thumb screw half a turn towards the - sign. Run the clock for say 12 hours and repeat as necessary. For full details on how to operate and adjust your clock please click here.
Are the clocks easy to install if I do it myself?
Installing is relatively simple for someone with reasonable DIY skills. I have created a detailed set of instructions and video showing how to install the clock. As long as the instructions are followed steps by step the clock will run correctly. For full details on how to install your clock please click here.
Where can the clocks be hung?
The clocks are for internal use only. They require a smooth flat solid wall to be hung on with a clock face height of around 1.6 meters (depending on preference). They are not to be mounted in direct sunlight or over a heat source such as a radiator. Its also worth considering other factors such as traffic through doorways, electrical switches and sockets, pets etc... For full details on how to install your clock please click here.
How much are they?
Prices vary between the different clocks depending on complexity, the amount of marquetry and the Limited Edition terms. Please check the individual clocks for details.
What wood are the wooden clocks made from?
At the moment my clock designs are offered in American Black Walnut and Oak real wood veneers on a medium density fibre core. Using real wood veneers offers that feel and warmth that is only achievable with hand finished real wood. This material choice is perfect for providing a consistent edge finish on intricate wooden parts that are geometrically stable when compared to solid wood, which, in thin sections, is likely to warp and split over time. I have created a page demonstrating why solid wood is not suitable for my clocks, please click here for more information.
Can you make custom clocks?
It's not something I am considering at this point in time as my aim is to grow my collection of clocks across a variety of themes. It is however worth discussing with me what you have in mind as it may already be on my to do list...
Do you ship internationally?
At the moment I am intending only to ship in the UK, however this may change in time so please check back.
What type of escapement is used?
The clock uses an escapement known as Graham or deadbeat, first introduced into clocks by George Graham in 1715, however the mechanism was actually invented in 1675 by Richard Towneley.